With the festive period almost upon us, here are key details about our support availability and how you can access assistance:
Support Availability 🕒
We'll be wrapping up for the year at 17:30 on Thursday, 21 December 2023.
We will reopen at 09:00 on Tuesday, 2 January 2024.
Student CRM's automated features, including Workflows, Automations, and Web Forms, will function normally during this time.
Assistance During the Break
This Help Centre: Access our Help Centre 24/7 for articles, guides, and FAQs.
New Conversations: Start a conversation as per usual and they will be addressed upon our return.
Urgent Matters
For any critical issues, please contact us at 01202 477855 and leave a message. A member of our team will reply as soon as we can.
Frequently Asked Questions (FAQ)
How will the CRM system operate during the break?
All automated systems will continue to function as usual.
How can I seek support for non-urgent queries?
Use our Help Centre or start a conversation through your usual channels.
What if I have an urgent issue?
Call 01202 477855 and leave a message for urgent support.
When does the support team return?
Support resumes at 09:00 on Tuesday, 2 January 2024.
For any queries before the break, please get in touch by sending us a message below.