Why use it
Track progress – see updates on your open tickets at any time
Stay aligned – view tickets raised by colleagues, so you’re not duplicating effort
Follow up easily – check replies from Support without digging through email
Reopen past tickets – if an issue resurfaces, you can pick up where you left off
How to access the ticket portal
1. Log in to Student CRM - You’ll need to be logged in to access the portal.
3. You can also find a link to the portal within your Tickets in the messenger
What you’ll see in the portal
Inside the ticket portal, you’ll see two tabs:
Created by me – anything you’ve raised with the support team
All tickets – anything raised by a colleague from your organisation
You can click into any ticket to:
See the current status
Continue the conversation
Join the conversation on a colleague's ticket
Reopen it if needed (if recently closed)
FAQs
Q. Who can access the Ticket Portal?
A. Everyone with a Student CRM login has access to the ticket portal.
If you're a team lead or admin, it's especially helpful to:
Keep track of what your team’s asked for
Avoid duplicated requests
Spot trends in support needs
Q. Why can't I see all my conversations with Support?
A. The portal only lists ongoing Support tickets, like bugs or technical queries. Shorter questions and queries won't be included.
Q. Can I search my Tickets
A. There's currently not a way to search the listing, but you can use your browser's 'Find in page' option (Ctrl F) to search the title and description.