All About AI Assist
A powerful new tool embedded right inside the platform, designed to help your team write better, work faster, and delight students at speeds up to 20x. AI Assist helps enquiry officers answer enquiries much faster and helps admissions officers progress applicants to offer acceptance. It also supports colleagues across marketing, events, and international recruitment to move conversations forward confidently, quickly, and clearly.
Know everything about everything
AI Assist pulls together:
Your institutional memory (background docs, tone of voice, FAQs)
Each student’s CRM history (notes, events, form data, past comms)
Your team’s writing style (friendly, professional, concise…)
Consistent tone across the team
SuperUsers can define and lock in tone settings so that:
Everyone writes in your institutional voice
All AI output is on brand, compliant, and clear
Have the perfect words to hand
AI Assist writes beautifully:
Reassuring each student with the right tone
Providing helpful links, next steps and context
No typos, no over writing, just clear and effective replies
How to Access AI Assist
Check with your User Admin to see if your university has got a subscription to this app:
If you have a subscription to this app, just ask your User Admin to add you as a user.
If you haven't got a subscription to this app, contact Customer Support and we will happily set you up a remote demo and answer any questions you and your team may have.