Urgent Matters: For any critical issues involving platform outages, please contact us on +44 1202 158813. A member of our team will get back to you as soon as we can. (No prospecting please, this is for our customers only.)
With the festive period almost upon us, here are key details about our support availability and how you can access assistance:
We'll be wrapping up for the year at 17:30 on Tuesday, 23 December 2025.
We will reopen at 09:00 on Friday, 2 January 2026.
Student CRM's automated features, including Workflows, Automations, and Web Forms, will function normally during this time.
Assistance During the Break
New Conversations: Start a conversation as per usual and they will be answered by Luumo, our AI support agent. Anything more tricky will addressed upon our return.
This Help Centre: Access our Help Centre 24/7 for articles, guides, and FAQs.
Frequently Asked Questions (FAQ)
Q. How will the CRM system operate during the break?
All automated systems will continue to function as usual.
Q. How can I seek support for non-urgent queries?
Start a conversation through the usual channels to get an answer from Luumo 24/7, or use our Help Centre.
Q. What if I have an urgent platform outage issue?
Call +44 1202 158813 and leave a message for urgent support.
Q. When does the support team return?
The Support team returns at 09:00 on Friday, 2 January 2026, but Luumo is 24/7.
For any queries before the break, please get in touch by sending us a message below.