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False Open Detection for emails
False Open Detection for emails

Coming soon: The False Open Detection feature helps you filter out non-human stats from your email campaign reports.

Dom Yeadon avatar
Written by Dom Yeadon
Updated over a month ago

We've enhanced our email reporting functionality to give you more accurate insights.

The new False Open Detection feature helps you filter out non-human stats from your campaign reports.

How does it work? Email opens triggered by spam filters and bots can skew your campaign KPIs, making it difficult to gauge true engagement. Our detection feature identifies these non-human opens and excludes them from your email stats across all areas of the platform, including:

  • Touchpoints

  • Campaigns from Applications, Student Database & Contact Manager

  • Auto Responders

  • Ad Hoc Campaigns

With this update, you can make decisions based on real human interactions, ensuring more reliable and actionable campaign performance data.

Everybody is facing challenges with "polluted" open stats due to several key factors:

  1. Increased Email Security Measures: To protect users from phishing and spam, security software and spam filters have become more sophisticated. These solutions often scan incoming emails and automatically "open" them to detect malicious content before the recipient even sees the email. While this protects users, it creates false positives in open rates since the email is being opened by a bot, not a human.

  2. Apple’s Mail Privacy Protection (MPP): Introduced by Apple, MPP hides recipients’ email activity from senders by preloading email content (including tracking pixels) before the user actually opens the email. This means that any email sent to Apple users is recorded as opened even if the recipient never actually views it, inflating open rates and distorting the data.

  3. Spam Filter and Bot Activity: Many email clients and servers use bots to pre-check emails to determine if they are safe for the recipient. This is especially true for business and corporate email domains, where strict security settings are in place. These bots open emails and click links to scan for threats, further contributing to false open rates.

  4. Evolving Email Marketing Practices: As email marketing becomes more prevalent, ESPs and security providers are constantly developing new ways to detect and block potentially harmful content. This evolving landscape means that automated processes will sometimes inadvertently "open" legitimate marketing emails as part of security checks, falsely increasing open rates.

  5. Accuracy in Performance Metrics: Open rates have traditionally been a key performance indicator (KPI) for email campaigns, helping marketers understand engagement levels. However, with these false opens becoming more common, ESPs are working to develop tools to filter out non-human opens to provide more accurate metrics. This effort is crucial for maintaining reliable data that marketers can trust to make informed decisions on content effectiveness, timing, and audience segmentation.

In summary, polluted open stats are a growing issue due to the increase in security scanning, and proactive spam filtering. As a result, email marketing providers are actively developing features to help marketers distinguish between real human engagement and automated opens to maintain the integrity of their campaign data.

FAQs

Q. Which stats do bots pollute?

A. 'Open Rate', 'Clickthrough Rate', 'Opened' and 'Clicked' are all reduced when the False Open Detection feature is enabled:

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