Data and Security

2FA (Two-Factor Authentication)

Require your users to use an extra level of security when logging in

Written by Dom Yeadon
Updated over a week ago

Who owns what in your Student CRM?

Your data is your own

Written by Steph Stevens
Updated over a week ago

Who can access my data?

Only your authorised users

Written by Steph Stevens
Updated over a week ago

How much data can we store in Student CRM?

Are there any limits or caps to our data?

Written by Steph Stevens
Updated over a week ago

Where is the data stored and for how long?

How long we keep your data, and how it's stored securely

Written by Steph Stevens
Updated over a week ago

Processing, Personal Data and Data Subjects statement

We process personal data in accordance with GDPR, DPA and PECR

Written by Dom Yeadon
Updated over a week ago

Back up and recovery

Your Data is safe with us

Written by Steph Stevens
Updated over a week ago

CRM Student Data Formatting

How the system automatically re-formats data to ensure uniformity

Written by Steph Stevens
Updated over a week ago

Deduplication

How does it prevent duplicate student records from being created?

Written by Dom Yeadon
Updated over a week ago

E164 telephone number format

What is the E164 telephone format and how should you prepare phone numbers for importing?

A

Written by Andrew Belbin
Updated over a week ago

How do I open a zipped and password-protected file on a Mac?

Zipped and password-protected files maintain data security for sensitive information, but how do you open them on a Mac?

Written by Dom Yeadon
Updated over a week ago

How does Student CRM handle other languages and character sets?

An easy guide to how the CRM handles information in other languages being sent in through your International Forms.

Written by Joe Edwards
Updated over a week ago

The parts of a postcode you can filter by

Filter by the entire Postcode, or maybe the Area or Outcode?

Written by Dom Yeadon
Updated over a week ago

Why do data files download in a CSV format instead of excel?

Comma Separated Values files are a universal format

Written by Steph Stevens
Updated over a week ago

How do I open a zipped and password-protected file on a Windows PC?

Use zipped files to maintain data security for sensitive information

Written by Steph Stevens
Updated over a week ago

Student Recruitment Funnel

Understand the Student Journey through these four stages from enquiry to enrolment

Written by Dom Yeadon
Updated over a week ago

Removing your data from Student CRM: What Student data is available?

What data you can take out of the system

Written by Steph Stevens
Updated over a week ago

Removing your data from Student CRM: How do I request my data?

How we'll transfer data in the event you want to remove it all

Written by Steph Stevens
Updated over a week ago

How do I delete a student record?

Remove a student from your database

Written by Steph Stevens
Updated over a week ago

Need to report a security vulnerability?

Please let us know in a responsible manner

Written by Steph Stevens
Updated over a week ago

How can we collect Disability Information?

Is it your University's policy to collect and store Disability information in Student CRM?

Written by Steph Stevens
Updated over a week ago

GDPR is a game changer

Changes to data protection policies means new best practices to follow

Written by Steph Stevens
Updated over a week ago

GDPR - Everything you need to know

What is it and how Student-CRM help you stay compliant

Written by Laura Montgomery-Hurrell
Updated over a week ago

Privacy Impact Assessment

What a PIA is, and what it means for you

Written by Laura Montgomery-Hurrell
Updated over a week ago