Data and Security

Who owns what in your Student CRM?

Your data is your own

Written by Steph Stevens
Updated over a week ago

Who can access my data?

Only your authorised users

Written by Steph Stevens
Updated over a week ago

How much data can we store in Student CRM?

Are there any limits or caps to our data?

Written by Steph Stevens
Updated over a week ago

Where is the data stored and for how long?

How long we keep your data, and how it's stored securely

Written by Steph Stevens
Updated over a week ago

Processing, Personal Data and Data Subjects statement

We process personal data in accordance with GDPR, DPA and PECR

Written by Dom Yeadon
Updated over a week ago

Back up and recovery

Your Data is safe with us

Written by Steph Stevens
Updated over a week ago

CRM Student Data Formatting

How the system automatically re-formats data to ensure uniformity

Written by Steph Stevens
Updated over a week ago

Deduplication

How does it prevent duplicate student records from being created?

Written by Dom Yeadon
Updated over a week ago

E164 telephone number format

What is the E164 telephone format and how should you prepare phone numbers for importing?

A

Written by Andrew Belbin
Updated over a week ago

How do I open a zipped and password-protected file on a Mac?

Zipped and password-protected files maintain data security for sensitive information, but how do you open them on a Mac?

Written by Dom Yeadon
Updated over a week ago

The parts of a postcode you can filter by

Filter by the entire Postcode, or maybe the Area or Outcode?

Written by Dom Yeadon
Updated over a week ago

Why do data files download in a CSV format instead of excel?

Comma Separated Values files are a universal format

Written by Steph Stevens
Updated over a week ago

How do I open a zipped and password-protected file on a Windows PC?

Use zipped files to maintain data security for sensitive information

Written by Steph Stevens
Updated over a week ago

Student Recruitment Funnel

Understand the Student Journey through these four stages from enquiry to enrolment

Written by Dom Yeadon
Updated over a week ago

Removing your data from Student CRM: What Student data is available?

What data you can take out of the system

Written by Steph Stevens
Updated over a week ago

Removing your data from Student CRM: How do I request my data?

How we'll transfer data in the event you want to remove it all

Written by Steph Stevens
Updated over a week ago

How do I delete a student record?

Remove a student from your database

Written by Steph Stevens
Updated over a week ago

Need to report a security vulnerability?

Please let us know in a responsible manner

Written by Steph Stevens
Updated over a week ago

How can we collect Disability Information?

Is it your University's policy to collect and store Disability information in Student CRM?

Written by Steph Stevens
Updated over a week ago

GDPR is a game changer

Changes to data protection policies means new best practices to follow

Written by Steph Stevens
Updated over a week ago

GDPR - Everything you need to know

What is it and how Student-CRM help you stay compliant

Written by Laura Montgomery-Hurrell
Updated over a week ago

Privacy Impact Assessment

What a PIA is, and what it means for you

Written by Laura Montgomery-Hurrell
Updated over a week ago