Looking for the link to request a quotation for more credits? Click here.
Check your SMS, PAF and Email balances by typing the keyboard shortcut 'x' which displays the Credit Checker:
(TIP: to see all keyboard shortcuts you can select it from the Jump menu top left OR just type 'k'.)
Your university uses credits each time one of the following Student CRM services is used:
SMS - you buy credit packs in advance (real-time stats)
PAF (Postcode Address File) - you buy credit packs in advance (real-time stats)
Emails - you are on our Unlimited Emails plan which is usually enough* (stats updated overnight)
Using your SMS balance
SMS Credits are changing. Check this article for more information about SMS Balances and 'bottomless refills'.
Using PAF (Postcode Address File) credits
Each address that is looked up from the Royal Mail's PAF data file uses a credit. Royal Mail hold the accurate UK addresses and they licence it out at a fee that we pay, so you pay. So, when a student uses the 'Find Address' feature on any of your web forms and chooses their address from the choices returned that costs you 1 credit.
As your PAF credits are used up you can top them up or visit https://www.student-crm.co.uk/pricing
Using Email credits
*You are on our Unlimited Emails plan so you pay nothing (until you exceed our rather generous one million emails per year Unlimited limit).
Yes I know! A 'limit' for an unlimited service, but that's the only way our legal beagles allow an 'unlimited' service to be provided.
Even though the allowance is rather generous, it's a good thing to keep track of your email usage, and so you can see your year-to-date email balance, alongside the number of emails sent so far in a year. Each email, regardless of its origin point, takes up one email "credit". Operations on the CRM that send emails (and thus consume "credits") are:
Touchpoints
Ad-hocs
Campaigns
Enquiry responses
Individual communications to students
Birthdays app
If you need to top up your email credits, just speak to a member of the CS team or visit https://www.student-crm.co.uk/pricing
What is included in a 'starter pack'?
When you first start using Student CRM we set up SMS, PAF and Email accounts for your university to use. We provide the following 'starter pack' of credits:
SMS = £100
PAF = £100
Email = 500,000 credits
That will get you going and gives you time before you need to top up (as per the top of this article).