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Scenario: you receive an email that a student has sent to your enquiries@university.ac.uk email address. Ideally, you now want all future emails like this one to be handled in your enquiries app.

(Actually, in an ideal world you would require all enquiries to be made via a Student CRM web form - however, once the 'enquiries@' genie is out of the bottle, is it extremely difficult to get it back in).

Fortunately, you can send such emails for processing inside your Enquiries app:

Step 1: In Student CRM, find your unique inbound email address in Settings > Inbound Email and copy it to your clipboard.

Example from testing establishment NFU:

❗ Please Note: the email address cannot be changed or made more attractive in any way due to system limitations.

Step 2: Ask your university email administrator to set up a REDIRECT for that inbox.

Here's an example:

(TIP: send them the link to this article too.)

This is an example of a typical Inbound Email address:

(Please Note: the email address cannot be changed or made more attractive in any way due to system limitations.)

Step 1: In Student CRM, find your unique inbound email address in Settings > Inbound Email and copy it to your clipboard.

Step 2: In your own email client, paste it and save into your own email address book with a memorable name like 'NFU Enquiries' and then FORWARD the student's enquiry email to that saved address:

Step 3: In Student CRM, find that forwarded email in your enquiries queue in the Enquiries app.

Step 4. Enquiries will try and pull out the student email address and match it with an existing student. If it can't you'll be prompted to create a student record.

❗ Please note: The "Ignored Email Address" list is not an anti-spam list.

This list ensures that when an Inbound Email arrives, the Enquiries app will not attempt to match or create a student record with this address. This allows you the opportunity to delete the enquiry without also having to delete a student record.

If you want to ignore emails from certain addresses you can add them in the 'Ignore Emails' section. List individual emails here such as fred@domain.com or ignore all emails from an entire domain at once using a wildcard *@domain.com.

A. For the safety of the platform and our users, we only allow limited HTML entities to be passed into Enquiries from an IEM. We allow the following:

A. For the safety of the platform and our users, we don't allow inline images. If a student needs to send you an image, it should be sent as an attachment instead.