Looking for the link to request a quotation for more credits? Click here.

Check your SMS, PAF and Email balances by typing the keyboard shortcut 'x' which displays the Credit Checker:

(TIP: to see all keyboard shortcuts you can select it from the Jump menu top left OR just type 'k'.)

Your university uses credits each time one of the following Student CRM services is used:

SMS Credits are changing. Check this article for more information about SMS Balances and 'bottomless refills'.

Each address that is looked up from the Royal Mail's PAF data file uses a credit. Royal Mail hold the accurate UK addresses and they licence it out at a fee that we pay, so you pay. So, when a student uses the 'Find Address' feature on any of your web forms and chooses their address from the choices returned that costs you 1 credit.

As your PAF credits are used up you can top them up or visit https://www.student-crm.co.uk/pricing

*You are on our Unlimited Emails plan so you pay nothing (until you exceed our rather generous one million emails per year Unlimited limit). 

Yes I know! A 'limit' for an unlimited service, but that's the only way our legal beagles allow an 'unlimited' service to be provided.

Even though the allowance is rather generous, it's a good thing to keep track of your email usage, and so you can see your year-to-date email balance, alongside the number of emails sent so far in a year. Each email, regardless of its origin point, takes up one email "credit". Operations on the CRM that send emails (and thus consume "credits") are:

If you need to top up your email credits, just speak to a member of the CS team or visit https://www.student-crm.co.uk/pricing
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When you first start using Student CRM we set up SMS, PAF and Email accounts for your university to use. We provide the following 'starter pack' of credits:

That will get you going and gives you time before you need to top up (as per the top of this article).