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Why you can't use your browser's "Back" button on the CRM
Why you can't use your browser's "Back" button on the CRM

Did you get bounced to the home page by using the back button? This article explains why that happened.

Laura Montgomery-Hurrell avatar
Written by Laura Montgomery-Hurrell
Updated over 2 years ago

We use sessions to ensure the security of the CRM. When you use the back button, it can break your session, causing the platform to get confused as to where you are. When this happens, the platform will drop you back into the "safe harbour" of the home page.

To ensure this doesn't happen again, you shouldn't use your back button as part of the way you navigate the site.

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