Student CRM

All About Knowledgebase

See who can do what in the Knowledgebase app

Used by enquiries teams as the central source for suggested articles, and for all users to access your own CRM best practice articles

The basics of Knowledgebase and how it can be used

Watch the video to learn about the Knowledgebase app

Populate your Knowledgebases with articles to help Students, Applicants and Colleagues

Attach useful documents like maps, or log policy documents in your articles

Changing one setting can mean the difference between everyone seeing your articles or only colleagues seeing them

What they are, how to use them, and how to make them

Make tweaks to ensure your knowledgebase feels like an extension of your website

Learn how to set up Share buttons for your Knowledgebase

Categorise internal knowledgebase articles by what department they're pertinent for

How to make articles available as Saved Replies or share FAQs

Find answers and get help from Intercom Support and Community Experts

Track the progress of all tickets related to your company.

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