Student CRM

All About Knowledgebase

See who can do what in the Knowledgebase app

Knowledgebase Permissions

Laura Montgomery-Hurrell

Dom Yeadon

Steph Stevens

Used by enquiries teams as the central source for suggested articles, and for all users to access your own CRM best practice articles

Knowledgebase

The basics of Knowledgebase and how it can be used

What is Knowledgebase?

Watch the video to learn about the Knowledgebase app

Video Course KLB-T1 for the Knowledgebase app

Private and Public Knowledgebases

Populate your Knowledgebases with articles to help Students, Applicants and Colleagues

How to make an article

Attach useful documents like maps, or log policy documents in your articles

How to add a document to an article

Getting started in Knowledgebase

Changing one setting can mean the difference between everyone seeing your articles or only colleagues seeing them

How to set your Knowledgebase to be Private or Public

What they are, how to use them, and how to make them

Using Categories in Knowledgebase

Make tweaks to ensure your knowledgebase feels like an extension of your website

Styling your Knowledgebase

Learn how to set up Share buttons for your Knowledgebase

How to set up Share buttons

Categorise internal knowledgebase articles by what department they're pertinent for

Using Departments in Knowledgebase

Settings

How to make articles available as Saved Replies or share FAQs

Making your Knowledgebase available in other apps

Advanced questions

Videos

Free Demo

29 Apps

Find answers and get help from Intercom Support and Community Experts

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