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All About Knowledgebase
All About Knowledgebase
Laura Montgomery-Hurrell avatar
Written by Laura Montgomery-Hurrell
Updated over a week ago

Used by enquiries teams as the central source for suggested articles, and for all users to access your own CRM best practice articles.

The Knowledgebase app helps your University to provide quick and accurate answers to anticipated questions.

By building a knowledge-base of answers integrated and searchable from your website, it acts as a front-line defence against too many enquiries on similar topics.

Students can search for instant answers marked by relevance to see if their question has already been asked by someone else. If there are no matches to the question, students can easily submit an enquiry through the Enquiries app.

It cleverly builds a knowledge-base of FAQs.

Each department can create and update its own knowledge-base, and prioritise certain answers in the results list based on relevance using keywords.

*works well with the Enquiries app.

Provide speedy answers by creating a clever knowledge-base of common questions and answers

Let your students get the information they need with a quick search of your Knowledgebase app on your public website.

How to access Knowledgebase

Check with your User Admin to see if your university has got a subscription to this app:

  • If you have a subscription to this app, just ask your User Admin to add you as a user.

  • If you haven't got a subscription to this app, contact Customer Support and we will happily set you up a remote demo and answer any questions you and your team may have.

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