Firstly you’ll need to find out what your PIN number is for your Institution. You can find this on the Get App tab inside the Mobile Event Capture app on the CRM.

On opening the Mobile Event Capture pad, you’ll see the following screen. 

User - this can be anything you like, although it’s recommend you use a unique value, such as Andy B or Pad1. This allows for some degree of accountability between agents, and can been seen in the logs for the app.

PIN - This is the Institution PIN, as found above.

You can either login and continue normally, or you can add a new occurrence.