The CRM uses the .csv format for data downloads because it is more flexible then the .xls Microsoft Excel format.
 
 .xls is only used by Microsoft Excel, while the .csv format is a standard format used by many different types of software.
 
When you open a .csv file in Excel, you may notice some unwanted changes to the formatting of numbers. To avoid this, follow our guide to opening .csv files in Excel.

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