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Why do data files download in a CSV format instead of excel?
Why do data files download in a CSV format instead of excel?

Comma Separated Values files are a universal format

Steph Stevens avatar
Written by Steph Stevens
Updated over a week ago

The CRM uses the .csv format for data downloads because it is more flexible then the .xls Microsoft Excel format.
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 .xls is only used by Microsoft Excel, while the .csv format is a standard format used by many different types of software.
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When you open a .csv file in Excel, you may notice some unwanted changes to the formatting of numbers. To avoid this, follow our guide to opening .csv files in Excel.

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