Knowledgebase is an app designed to help you collect and share important information – including related documents – about your establishment, whether that's with public articles for Students or private details for Colleagues.
How could I use my Knowledgebase?
There are four main ways of using Knowledgebase:
1. As a public FAQ.
Link on your Enquiries page or in the Application Portal to allow students, parents and other interested parties get more information about your establishment and answers to common questions, for example campus maps and open day parking information.
2. As a repository for colleagues' processes.
Is everything there is to know about ensuring your establishment runs smoothly year-on-year locked up in your colleagues' heads? Get into the practice of writing processes down and reviewing them regularly to ensure that anyone can pick up a task and do it.
3. As a repository for important policy documents.
Make sure that important documents like Health and Safety or Data Processing policies aren't lost and are easy to refer back to by storing them in a Knowledgebase.
4. As a store of 'Saved Replies'.
These could be answers to frequently asked Enquiry questions which don't need a unique answer each time, or staff signatures for use in Enquiries or other one-to-one communications.
You can have as many occurrences of Knowledgebase as you need to cover all the different purposes you want to use it for.