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Knowledgebase Permissions
Knowledgebase Permissions

See who can do what in the Knowledgebase app

Laura Montgomery-Hurrell avatar
Written by Laura Montgomery-Hurrell
Updated over a week ago

Read-Only users can:  

  • View the dashboard

  • View the list of available reports

  • View the external links

  • View the list of articles

  • View an individual article

  • View the list of documents on an article

  • Download a document on an article

Read-Write users can also: 

  • Add an article

  • Edit an article

  • Delete an article

  • Add a document to an article

  • Edit a document on an article

  • Delete a document from an article

Super Users can also: 

  • Amend the visibility of a Knowledgebase occurrence

  • Choose if Knowledgebase is shared with Enquiries

  • Add, edit and delete categories

  • Amend the look & feel of the Knowledgebase

  • Copy the embeddable display code

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