Users not showing up on "Get Scanner" list
A user will only show up if they have both "Works at events" checked and a mobile number listed on their profile:
Not scanning?
There could be several reasons why you can’t scan a visitors’ phone:
Is the visitor showing you their mobile entry pass email?
Fix: Scroll up and down to check it is an email.
Is the visitor’s screen not bright enough?
Fix: Increase the screen brightness.
Is the visitor’s screen too small?
Fix: Rotate the visitor’s phone from portrait to landscape to make the QR code bigger.
Is it a sunny day and the visitor’s screen has reflections?
Fix: Tilt the visitor’s phone downwards slightly to remove reflections from the sky.
What if a visitor arrives without their QR code? Can I search for them in EDS?
You cannot search for students or bookings in the Event Day Scanner app. To scan a visitor’s entry pass, you need the QR code. A screenshot containing the QR code can be scanned, but a screenshot of a text message without it cannot.
Ask the visitor to open their original entry pass. If they cannot access it, you can record their attendance manually in Student CRM using a laptop.
For Pre-Applicant Open Days, open the relevant date’s Attendees tab and select Mark attendees from bookings. Find the student’s booking and tick it as attended.
If you cannot do this straight away, note their booking reference if available, or their full name and email address, so you can identify the correct booking later. Update their attendance before confirming the final attendee list.
For more information, see Marking date attendance in Pre-Applicant Open Days.
Something else gone wrong? Send us the logs from the scanning device.
Click the Settings Cog
Click "View Logs"
Click "Send to Server"
This will send the logs through to us so our Technical Team can diagnose your issue.