Who is the Standard Support Package for? Our Standard Support Package is the most popular support. If you like knowing that Support will be there for you when you get stuck and need to get answers quickly, Standard Support is for you.
What is included? See below:
Support
About: Student CRM's Standard Support holds your hand and shows you around the system. The friendly Student CRM folk are available to answer your questions and talk you through any particularly knotty recruitment challenges, so you can get the most out of each Student CRM app. Using our online system, you can create support requests 24:7 that our UK support team responds to as follows:
Support requests responded to within 1 business day.
Support requests resolved within 6 business days.
Training
About: Student CRM's Standard Training supplies you with video tours, helpful tips, and help articles, allowing you to to learn Student CRM at your own pace.
In-app on-boarding
Self-paced learning
Bespoke training packages available for purchase
Account Management
About: Your Student CRM Account Manager is available for the duration of your subscription and will be available for regular account management meetings. Your Account Manager provides you with your Annual Service Report every 12 months, and the following account management services during business hours:
Finances: sending you quotations for extra credit packs, or new subscriptions
Subscription: monitoring your use of each app.
Upgrades: making you aware of new free and paid for features and services
Satisfaction: measuring your satisfaction with what you are getting.
See: 'How to contact my Account Manager'.
Other Services
About: To access the following services you need to upgrade from your Standard Customer Support package:
Consultancy
Best practice advice