Your university has a Student CRM Account Manager assigned which you can see, alongside your Customer Support Package by simply typing the keyboard shortcut 'H' to display the Help modal:

Your Student CRM Account Manager can help you with:

  • Finances: sending you quotations for extra credit packs, or new subscriptions

  • Subscription: monitoring your use of each app.

  • Upgrades: making you aware of new free and paid-for features and services

  • Satisfaction: measuring your satisfaction with what you are getting.

For more information about what your Account Manager does please see all 3 levels of support - Basic, Standard and Premium.

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