Your university has a Student CRM Account Manager assigned which you can see, alongside your Customer Support Package by simply typing the keyboard shortcut 'H' to display the Help modal:
Your Student CRM Account Manager can help you with:
Finances: sending you quotations for extra credit packs, or new subscriptions
Subscription: monitoring your use of each app.
Upgrades: making you aware of new free and paid-for features and services
Satisfaction: measuring your satisfaction with what you are getting.