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Troubleshooting Your Users

What to do if your user's invite has expired, or you want to reset their password

Laura Montgomery-Hurrell avatar
Written by Laura Montgomery-Hurrell
Updated over 3 years ago

My user's Invite has expired

To resend a user's invite onto the platform, find their profile, then click the triple dot menu and click "Send account invite email to this user".

I want to reset my user's password on their behalf

To reset a password on your user's behalf, again click the triple dot menu, and click "Send password reset email to this user".

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