What are Departments?
Departments are a way of further categorising your knowledgebases – particularly those for internal use by colleagues. By associating each article with the department it's most pertinent for, your colleague can quickly filter and access the details they most need.
Assigning a Department to an article
Click into the article you want to edit by clicking the Edit Pencil icon next to the article.
Scroll down. Under the main article content, you'll find the Department dropdown.
Select the department you want, and click 'save'
Adding Departments
Departments can only be added by the CRM Manager.