I!COMING SOON! In the Agent Management Platform, agents can efficiently respond to student enquiries such as 'Can you tell me more about this course?' when recommending applicants to your institution.
In each application, they can view (and copy and paste) the Course Description that you edit in the Courses & Subjects app (CRS).
In CRS > Edit Course > Course Description
TIP: Consider using ChatGPT to write this for you! This assumes that a Course URL has been added that links to the course page on your institution's website.
Use this prompt in ChatGPT:
Summarise this content so our overseas agent can help their student understand more about this course: (URL)
You should check for accuracy and paste the ChatGPT result into the Course Description field in the course.
FAQs
Q: How can agents access course descriptions in AMP?
A: Agents can view course descriptions directly within each application in AMP. This allows them to efficiently respond to student enquiries about specific courses.
Q: How are course descriptions added to AMP?
A: Course descriptions are edited and managed within the Courses & Subjects app (CRS) by the institution. Once updated, these descriptions become accessible to agents in AMP.
Q: Can agents share course descriptions with students?
A: Yes, agents can copy and paste the course descriptions from AMP to share with students, ensuring accurate and consistent information is provided.
Q: How can institutions ensure course descriptions are accurate and helpful?
A: Institutions can use tools like ChatGPT to summarise course content, making it easier for agents to convey information to students. It's recommended to verify the accuracy of these summaries before adding them to the Course Description field in CRS.
Q: Is it necessary to include a Course URL in the course description?
A: Including a Course URL that links to the specific course page on the institution's website is advisable. This provides agents and students with direct access to comprehensive course details.