When you decide that you need to reject an application, an officer will first move it into the status "Rejection Recommended, then into the status "Rejection Confirmed":

It is a two-stage process.

In this screenshot, there are 7 that have been recommended and a further 10 recommendations that have already been agreed upon and rejected:

"Recommend Rejection"

Starting in the application, you will first choose the action "Recommend Rejection".

This will allow you to select a rejection reason, add a private comment, and select a Rejection Letter Template. (NB: the letter is not sent now but waits until after an officer has approved your recommendation later on). This action stores your choices and moves the application to the "Rejection Recommended" status. (It may trigger touchpoints on workflows if any are conditional upon the "Rejection Recommended" status.)

You may wish to edit your Statuses in Setup, so that your applicant sees the portal status "Under Review" in their Portal view.

"Agree Rejection"

Your Admissions Manager can then look at all 7, and use the action: "Agree Rejection" on each one. This allows your Admissions Manager to check your reason and private comments, then confirm the recommendation. This action moves the application into the status "Rejection Confirmed". (It will send now the rejection letter. It can be undone by using the "Move to Status" action. It may also trigger touchpoints on workflows if any are conditional upon the "Rejection Confirmed" Status).

FAQs:

Q. How long can an application wait in the "Rejected Recommended" status?

A. Forever if you choose. It only moves when an officer either uses the "Agree Rejection" action or moves it to another status using the "Move to Status" action.

Q. After an application has been rejected, can it be undone?

A. Yes. An officer can move it to another status using the "Move to Status" action.

Q. Where can an officer see the Rejection letter after it has been sent out?

A. In that application's Documents tab. It is a PDF created using your Template text on your Template university letterhead.

Q. Where can a student see the Rejection letter after it has been sent out?

A. In their Application portal, in that application's Documents tab.

END.

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