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How are the default email settings chosen when communicating with a student?
How are the default email settings chosen when communicating with a student?

What rules govern 'From Name' and 'From Address'

Steph Stevens avatar
Written by Steph Stevens
Updated over a year ago

When sending a single email to a student using the triple-dot menu or via the Chase by Email action, the default From Name and Email details are:

  • For single-send emails, the From Name and Email will be the current User's Name and Email Address. 

  • For the Student Chaser Email, the From Name and Email will be per the template in Setup.

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