When sending a single email to a student using the triple-dot menu or via the Chase by Email action, the default From Name and Email are decided by the following rule:

If the Regions app is set up, the application belongs to a specific region, and the Email Address is blank in the Student Chaser Email template:

  • The From Name is the Establishment Name 

  • The From Email is the Region Email Address 

If the Regions app is not used: 

  • For single-send emails, the From Name and Email will be the current User's Name and Email Address. 

  • For the Student Chaser Email, the From Name and Email will be per the template in Setup.

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