Read-Only users can:
View the External Links modal
View the list of available reports
View a report
View an enquiry
Read-Write users can also:
Add an enquiry
Reply to an enquiry
Add a note on an enquiry
Pass the enquiry to an expert
Assign an enquiry
Change the category of an enquiry
Mark an enquiry as priority
Close an enquiry
Delete an enquiry
Super Users can also:
View the "Who has Access" tab
Edit email templates
Set up notifications
Add & edit categories
Set up inbound email details
Add and edit email addresses/ domain names to ignore
Add and edit close/ delete reasons
Set up knowledgebase saved replies
Set up enquirer consents
Set up feedback mini-surveys