Student CRM

All about Enquiries

Enquiries Permissions

Quickly give answers to your student's most pressing concerns

What is the Enquiries App?

Bulk Updates in Enquiries

How to use the Enquiries "Bulk Update" Tool

Make Bulk updates to your Enquiries

See how the Enquiries Dashboard gives you real-time stats, status counts, and performance insights - all in one place in Enquiries (ENQ)

Enquiries Performance Dashboard

Steph Stevens

Laura Montgomery-Hurrell

Dom Yeadon

Used by enquiries teams to answer each enquiry automatically routed to their team, using ready-made articles to save time

Enquiries

Responding to your students in the Enquiries app

How do I answer an enquiry?

Watch the video to learn about the Enquiries app

Video Course ENQ-T1 for the Enquiries app

What to do if a student has called up or sent a postal enquiry

How do I manually add an Enquiry?

Set up your Experts and Sending an enquiry to a third-party outside the CRM

How do I forward an enquiry to an expert?

Send an email from your university email inbox into the Enquiries app

How do I redirect an email into Enquiries? (IEM)

Pre-prepare answers to your common questions and use them in an enquiry

How do I use Saved Replies in my Enquiries response?

Changing the category, occurrence or owner of an enquiry

Attachments in Enquiries

Learning the useful enhancements of Enquiries

What do all these colours and icons mean?

Getting started in Enquiries

​Answering your questions about the Enquiries app

Enquiries FAQs

Create new occupations on the enquirers record from within the ENQ app

How do I assign a new Occupation?

Our recommendations of Best Practice for using the Enquiries app

Best Practice Advice

Each enquiries officer can select one that suits the mood

Email signatures in Enquiries

How each app provides a smooth enquiry experience for your students

How does Enquiries app work with Rapid Response, Knowledgebase and Student Database apps?

Understanding CSAT scores from -1.00 to +1.00

Feedback report

Tips and Other Advice

The Enquiries app can automatically notify you by email when new enquiries arrive in any Category.

Using Enquiry Notification Emails

How to use the Set-up options in Enquiries

Enquiries Set-up

For superusers with access to Enquiries and Template Builder apps

How to create your Email templates for the Enquiries app

Integrating Enquiries with Knowledgebase

Ask enquirers if your reply satisfied them

How to get customer feedback in Enquiries

Learn more about the Enquiries app in this 30 min video

Video: Enquiries Webinar

Advanced Settings

Videos

Free Demo

29 Apps

Find answers and get help from Intercom Support and Community Experts

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