Student CRM Help Centre
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Go to Student CRMVideosFree Demo29 Apps
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Enquiries
Enquiries
Used by enquiries teams to answer each enquiry automatically routed to their team, using ready-made articles to save time
Steph Stevens avatarLaura Montgomery-Hurrell avatarDom Yeadon avatar
By Steph and 2 others3 authors23 articles
All about Enquiries
Enquiries Permissions
What is the Enquiries App?

Getting started in Enquiries


How do I answer an enquiry?
Video Course ENQ-T1 for the Enquiries app
How do I manually add an Enquiry?
How do I forward an enquiry to an expert?
How do I redirect an email into Enquiries? (IEM)
How do I use Saved Replies in my Enquiries response?
Changing the category, occurrence or owner of an enquiry
Attachments in Enquiries
What do all these colours and icons mean?

Tips and Other Advice


Enquiries FAQs
How do I assign a new Occupation?
Best Practice Advice
Email signatures in Enquiries
How does Enquiries app work with Rapid Response, Knowledgebase and Student Database apps?
Feedback report

Advanced Settings


Using Enquiry Notification Emails
Enquiries Set-up
How to create your Email templates for the Enquiries app
How to get customer feedback in Enquiries
Video: Enquiries Webinar
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