Used by enquiries teams to answer each enquiry automatically routed to their team, using ready-made articles to save time
By Steph and 2 others3 authors23 articles
All about Enquiries
What is the Enquiries App?
How do I answer an enquiry?
Video Course ENQ-T1 for the Enquiries app
How do I manually add an Enquiry?
How do I forward an enquiry to an expert?
How do I redirect an email into Enquiries? (IEM)
How do I use Saved Replies in my Enquiries response?
Changing the category, occurrence or owner of an enquiry
Attachments in Enquiries
What do all these colours and icons mean?