Enquiries

Used by enquiries teams to answer each enquiry automatically routed to their team, using ready-made articles to save time

24 articles in this collection
Written by Steph Stevens, Dom Yeadon, and Laura Montgomery-Hurrell

All about Enquiries

Written by Laura Montgomery-Hurrell
Updated over a week ago

Enquiries Permissions

See who can do what in the Enquiries app

Written by Laura Montgomery-Hurrell
Updated over a week ago

What is the Enquiries App?

Quickly give answers to your student's most pressing concerns

Written by Steph Stevens
Updated over a week ago

Getting started in Enquiries

How do I answer an enquiry?

Responding to your students in the Enquiries app

Written by Steph Stevens
Updated over a week ago

Video Course ENQ-T1 for the Enquiries app

Watch the video to learn about the Enquiries app

Written by Laura Montgomery-Hurrell
Updated over a week ago

How do I manually add an Enquiry?

What to do if a student has called up or sent a postal enquiry

Written by Laura Montgomery-Hurrell
Updated over a week ago

How do I forward an enquiry to an expert?

Sending an enquiry to a third-party outside the CRM

Written by Steph Stevens
Updated over a week ago

How do I redirect an email into Enquiries? (IEM)

Send an email from your university email inbox into the Enquiries app

Written by Steph Stevens
Updated over a week ago

How do I use Saved Replies in my response?

Pre-prepare answers to your common questions and use them in an enquiry

Written by Laura Montgomery-Hurrell
Updated over a week ago

Changing the category, occurrence or owner of an enquiry

How to reassign your enquiries

Written by Steph Stevens
Updated over a week ago

Attachments in Enquiries

How students can send you their files

Written by Dom Yeadon
Updated over a week ago

What do all these colours and icons mean?

Learning the useful enhancements of Enquiries

Written by Laura Montgomery-Hurrell
Updated over a week ago

Tips and Other Advice

Enquiries FAQs

Answering your questions about the Enquiries app

Written by Dom Yeadon
Updated over a week ago

How do I assign a new Occupation?

Create new occupations on the enquirers record from within the ENQ app

Written by Laura Montgomery-Hurrell
Updated over a week ago

Best Practice Advice

Our recommendations of Best Practice for using the Enquiries app

Written by Laura Montgomery-Hurrell
Updated over a week ago

Email signatures in Enquiries

Each enquiries officer can select one that suits the mood

Written by Dom Yeadon
Updated over a week ago

How does Enquiries app work with Rapid Response, Knowledgebase and Student Database apps?

How each app provides a smooth enquiry experience for your students

Written by Steph Stevens
Updated over a week ago

Feedback report

Understanding CSAT scores from -1.00 to +1.00

Written by Dom Yeadon
Updated over a week ago

Advanced Settings

Using Enquiry Notification Emails

The Enquiries app can automatically notify you by email when new enquiries arrive in any Category.

Written by Dom Yeadon
Updated over a week ago

Enquiries Set-up

How to use the Set-up options in Enquiries

Written by Steph Stevens
Updated over a week ago

How to create your Email templates for the Enquiries app

For superusers with access to Enquiries and Template Builder apps

Written by Dom Yeadon
Updated over a week ago

Integrating Enquiries with Knowledgebase

How to set up saved replies

Written by Laura Montgomery-Hurrell
Updated over a week ago

How to get customer feedback in Enquiries

Ask enquirers if your reply satisfied them

Written by Dom Yeadon
Updated over a week ago

Video: Enquiries Webinar

Learn more about the Enquiries app in this 30 min video

Written by Steph Stevens
Updated over a week ago