This is used by enquiries teams to answer each enquiry automatically routed to their team, using ready-made articles to save time.
Integrate a branded online enquiry form into your university's website to allow students to ask questions about studying at your university, and to capture additional student details to build the relationship.
These enquiries filter into Student CRM and are channelled to the relevant department ready for a member of your university team to respond. All enquiries and responses are stored centrally against the student's record so that your colleagues can view the full history of interaction.
Enquiries can also be received via email (but a web form generates more structured data).
Student CRM cleverly builds a knowledge base of HTML formatted answers to make it quick and easy for your officers to respond with exactly the right information, keeping your university responses consistent across multiple replies.
The very first enquiry builds the Student's record in Student CRM, and every subsequent interaction builds up a bigger picture.
How to access Enquiries
Check with your User Admin to see if your university has got a subscription to this app:
If you have a subscription to this app, just ask your User Admin to add you as a user.
If you haven't got a subscription to this app, contact Customer Support and we will happily set you up a remote demo and answer any questions you and your team may have.