Adding an enquiry which has been sent in via a method besides an Inbound Email or a webform is straightforward.
On the Enquiries Dashboard is a "plus" icon which will open a dialog box to create your new enquiry.
Fill out the students details. First & Last name, and email address are required to either match the student against an existing record, or allow the newly created student to match in the future.
Fill in the student's enquiry. This could mean transcribing a letter, or adding notes from a discussion with the student.
Select the channel by which the student contacted you. Currently the options are "Inbound telephone call", "In the post", and "Walk-in".
Select the category. Choose which category best represents the student's enquiry, such as "accommodation" or "UCAS application".
Click "Create Enquiry" and proceed as normal.