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Troubleshoot segments

Check out this FAQ if you're having issues with your Segments

Steph Stevens avatar
Written by Steph Stevens
Updated over 2 years ago

Q. I need to find Student's who've never had a Subject of Interest. Why isn't there a filter to do that?

A. The condition "is empty" has been disabled for the field "Subject of Interest - Ever" with Applications segments. Due to the way a student can have multiple courses and subjects this condition gives erroneous results.
The way to find these students instead is to do the following:

  1. First run a segment searching for all students whose "Subject of Interest - is not empty".

  2. Then run a new segment, using "previous results" option. Run the filter as follows: "Filter on Results ID - not found in result set - your previous segment"

  3. Finally run another segment, using all of the filters you wish, and instead of using the students "Subject of Interest", use "previous results - found in result set -" and the second segment you just created.

Q. My Segment is stuck in "Processing". Help!

A. Check your filters.

  • If you have a nested segment which has been unshared or deleted, then your segment won't run correctly.

  • If you have a self-referencing nested segment (ie Segment #1 looks at Segment #2, which looks back at Segment #1) the segment won't run correctly.

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