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Making your Knowledgebase available in other apps
Making your Knowledgebase available in other apps

How to make articles available as Saved Replies or share FAQs

Dom Yeadon avatar
Written by Dom Yeadon
Updated over 2 months ago

You can use Knowledgebase articles to quickly send contacts, applicants, or enquirers routine answers to commonly asked questions, or to save yourself having to type out a signature for each response. They can also be used to direct Applicants towards a set of Frequently Asked Questions.

To make the articles from any of your Knowledgebase occurrences available in other apps you will need to turn on sharing in KLB's Setup: Share Articles tab first:

You can then check the Setup: Saved Replies tab in each occurrence of Applications (Active), Contacts, or Enquiries apps and select which knowledgebases you'd like to make available to your officers:

Using your Saved Replies and FAQ Articles

To use Saved Replies, take a look at the below articles:

To use a knowledgebase in the Applicant's Portal, check out this article.

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