So you have somebody on the phone, or they've emailed you, and they want you to cancel their Pre-app Open Day booking. Easy.
Search for the booking in Pre-app Open Days
View the bookings for a particular person
View the programme for the booking you want to cancel
Cancel the booking by clicking the Cancel button
And you're done! Simple as that.
Officers can edit or cancel bookings up to midnight on the day of the Event. This is so that you can cancel evening events on the day of an Event.